this post was submitted on 03 Jun 2025
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Probably not. 15 years is not that long, what do I know, I'm just on senior expert level.
Companies run skeleton crews on crap products that don't make money. Stuff they give away for free or that's only used by legacy customers. Stuff they can't shutdown because of contracts or because it still making a bit of money.
This is where your lack of knowledge about products like that shines through. It's common to only get the same guy or two, because that's the people designated (or willing) to talk to customers.
In real life, OpenSSL was run by a single person. That's not a skeletton crew, that's abandonment.
From what you are writing you aren't a programmer and you haven't worked in a software corporation before, but instead just extrapolate from your experiences with customer support.
Longevity is not a guarantee of broad exposure. It may mean you have deep exposure, but making the rounds around the industry I can't imagine maintaining such a universally optimistic picture of commercial management of software development.
Companies run skeleton crews on products when they think they can get away with it. Very high profile commercial projects with a lot of analyst attention may not be able to get away with it, but some surprisingly high profile projects without quite as much scrutiny get away with more than you would guess.
I'm speaking from familiarity with the provider side of things, wondering when a customer will catch on that they can't seem to get that awesome support unless it's the same guy as their peers get, and suspiciously unable to get decent support for a random week in June or something.
Incorrect assumption on both counts. A few companies across a couple of decades and two of those companies extensively engaging with other companies on projects to get me some exposure to closed source development organizations even at some other companies.
Again, support is not development. Experiences with support does not allow conclusions on development.
And having no experience in development doesn't qualify you to make statements about development.
Why do you seem convinced I can't possibly be a software developer? Evidently your development career has given you one experience with a company that takes the task with a great deal of seriousness and I've seen that happen, but a lot of companies are not so diligent and either try to game things best they can either with like two people making git commits or an army of offshore developers that seem to quit within 6 months leaving little competency and plenty of opportunity for a bad actor to get in the door.
Well, you said you only have experience from the outside.
I don't see anywhere where I said that...