this post was submitted on 30 Apr 2025
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iiiiiiitttttttttttt
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you know the computer thing is it plugged in?
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My thoughts go two directions on this.
When dealing with external customers: "Sure. Just give our account manager a quick call and we can get you a quote for that." That always solves the problem one way or another.
When dealing with my own company's IT group: "If you assholes hadn't spent the last two weeks ignoring my ticket to get you to fix this issue that you guys caused in the first place, I wouldn't have had to resort to these underhanded tactics."
They're probably ignoring your ticket because other tasks have a higher priority. Don't complain to the IT staff, complain to the C-suite who treat them like a burden.
In this case, they have to physically walk to my machine, since their fuckup broke network connectivity. Hence the reluctance to actually do something. C-suite issues may be a problem in your organization, but in my organization it's the laziness of the specific individuals involved.
IT isn't some magical profession that is immune to having useless individuals.