this post was submitted on 11 Feb 2024
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[–] chiliedogg@lemmy.world 1 points 2 years ago

That's illegal under the Magnuson Moss Warranty Act.

Send them a certified letter. Inform them that they need to prove you caused the damage, repair or replace your device, or you'll be taking them to arbitration.

They generally have to pay for the arbiter, so it'll be cheaper to just replace your cheap phone even if they win.