I was notified not too long ago that they were going to be getting rid of the property management company they were working with. This is only a month after I started renting.
I like property management companies because I don't have to deal with these type of people that I despise as well they offer SLAs/ticketing systems, in house maintenance, fast response time, after hours emergency numbers, etc, etc.
I checked here: https://www.ontario.ca/laws/statute/06r17#BK193 and it says that I can get a rent decrease if there is a removal of a service so I'm going to make sure they don't forget that and if they say no I'm going to the tenant board.
Definitely in the terms for remitting payment