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Some of these points are inaccurate. Numbers 3 and 7 are definitely dependent on the app in question. I also rarely have to do anything in CLI, a recent update moved an issue I had with LE certs from the CLI to the web admin. As far as support, the forum can be inconsistent and the XMPP chat is more responsive. Dev team is in France though, so timezone can cause delays.
...any specific ones?
I didn't even know there was an XMPP chat, but any chat seems like an awful way to get support...
We're not talking about hours here, we're talking about days/weeks or months.
I specified the ones in my comment. I like chat support, but I understand it's not everyone's preference. I don't doubt your experience, just providing mine.
Nothing in your comment would make mine "inaccurate".
Ok.