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OK, sounds like your landlord has a service contract for the machines. That is both good and bad, as you already know. Definitely talk to the service guy if you can.
Don't go looking for any panels to open or filters to remove like I said before. You might void the terms of the service contract, which you'd be potentially liable for.
Well, bleach and OxiClean do different things. Bleach (sodium hypochlorite) will kill most microbes, but it's not a detergent so it won't remove any buildup. OxiClean is a line of various cleaning products, but the main ingredient is an oxidizer (per the name) which will kill some microbes and break down some types of chemicals, but won't actually remove dirt. To really clean the inside of the washer, you want to do one or both of those things, plus run an actual detergent through it (which is what the washing machine cleaners do).
Standard warning: don't mix cleaning products that contain ammonia and bleach. Read the ingredient labels to confirm if you're using multiple products together.
Don't overlook the usefulness of white vinegar as a cleaner. It's cheap and very effective, especially if you have hard water.
So I run a hot vinegar cycle inside there with. no clothing , then a hot cycle in there with no clothing again, then I put in my clothing with the detergent and clean as I normally would , right?
Also how much vinegar do you think I should be using per load? We have those standard maytag commercial washing machines.
Also thanks
Speaking for myself, you can dump in as much vinegar as you like because you're not doing it with the clothes but before. When we wash clothing with vinegar because something in the load needs that kind of cleaning, we use two to three cups and then run it again a second time with only detergent. There really is no limit as long as you rinse really well or run the load again with just soap: vinegar dries without smell. (If you can smell it, it's not dry.)
Also, there's no need to do an extra cycle between the vinegar cycle and your clothing cycle: vinegar is itself a laundry agent. If your machine is draining properly there won't be enough left to detect once you get the detergent and the clothes in for the next round.
If you were to run your vinegar-only cycle with a few old towels and vinegar, that would ensure that you got the walls rubbed down as well as having the effect of the vinegar itself. Because you're dealing with mildew, I'd also take an old towel, wet it thoroughly with vinegar, and run it all around the rim and especially the inside seal on a front load, all the creases/crevices and wherever you can reach, because that's usually where mildew likes to hide. Then throw that towel in for the hot vinegar cycle too.
All this goes for both front and top load machines, though honestly if it's truly bad I already know it's a front load because those inside seals are hell for collecting mold and people don't like to leave the doors open. But that constant airing is really the only long-term cure unless people using them are really careful to clean the seals constantly. A top load you just leave the lid kicked up permanently whenever you're not using it and that alone resolves any mold and mildew problem.
Citric acid is better than vinegar in this application. Chemically it's 3 times more powerful. A couple cups of crystals in an empty cleaning cycle is better than filling the while machine with undiluted vinegar.