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I think one thing that would help someone depressed is to be with them and not expect them to have energy to reach out (And also respecting what they want). Of course considering ones own mental resources and not burning yourself out. And supporting them in getting help.
Everyone has their own reasons for being depressed, sometimes unknown even to themselves. Another thing that would help is to support the depressed person in working towards solution to their reason, if its something you can help with. Or helping them find something else that can help.
Just dont wear yourself out, then you cant help anyone. The professionals should do the "heavy lifting" but one can be there in someones life to support.
Imo its better to help few people a lot than help many people a little. (helping someone personally vs answering phone, but hotlines are important too. They just treat the symptoms though)