this post was submitted on 15 Aug 2026
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306
Pet owners say smart pet feeder outage led to furry ones going unfed (arstechnica.com)
submitted 1 week ago by new_otters_raft@piefed.ca to c/technology@lemmy.world
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This feels like bad design

Smart pet-feeder company Petlibro suffered an outage on Tuesday, giving users a harsh reminder of the risks of relying on smart devices.

Petlibro makes pet feeders that connect to Wi-Fi and, for setup with Petlibro’s mobile companion app, Bluetooth. Users can set the feeders to automatically dispense food at scheduled times, which is handy for pet care when the owner is out of the home.

In a statement to The Verge, Petlibro CEO York Wu said this week’s outage was “related to how the Petlibro app communicates with devices through its online servers.”

Some user reports have also conflicted with Petlibro’s claims about offline functionality. As The Verge pointed out, various users online claimed that during the outage, their devices did not perform any scheduled feedings, performed some feedings but not others, or performed feedings late (examples here, here, here, here, and here).

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[–] JohnEdwa@sopuli.xyz 1 points 1 week ago* (last edited 1 week ago)

If you want actually pretty good smart home stuff, and for cheap, go to IKEA. By default they require nothing but being paired to a button/dial/motion sensor that works entirely on a local mesh network (Zigbee, or more recently Matter over Thread) between the devices. You can buy a hub, which again by default is local only - to control the lights using your phone you need to be connected to your own wifi. And if you really want to control them from somewhere else (or use Siri/Google Assistant etc), you have to specifically enable that functionality.

And because they use matter, they work with most of the other matter stuff, and vice versa - I have a bunch of Aqara temp/humidity sensors connected to mine. And you don't even need an IKEA hub, any Matter hub will work, and there are quite a few of them including stuff like the Google Home Speaker, a 3rd gen Apple TV, and the Apple Home Pod.

Main downside? IKEA electronics aren't exactly the most reliable things around.