this post was submitted on 17 May 2026
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Same. My housemates called the ISP for support once when they couldn't wait literally 15 minutes for me to check out why their Internet was down (router just needed a restart) and the first thing out of the ISP dudes mouth was "with the way your network is configured I can't see anything on your side" (which yeah, that's the fucking point) he was in the middle of walking them through resetting the ISP router back to defaults when I arrived and put a stop to it. Why the fact that he was able to connect to their endpoint wasn't sufficient to indicate to them that the Internet connection was not the issue I do not know.
L1 isn't there to think, they're there to read from their script.
I mean yeah, but I was hoping the people I share living space with would have at least been smart enough to work that out.