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Shoppers falsely identified by facial recognition system struggle to clear their names
(www.theguardian.com)
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You're right to question this.
In machine learning Accuracy means the correct % of overall classifications. There's some other terms like:
So in the case of classification of shoplifters ideally you would focus on Precision as false positives are undesired, but if a company doesn't care about false positives as much as getting the shoplifters they'd focus on Recall. In either event, Accuracy is a poor metric to use or advertise in an imbalanced data set like shoplifting as most customers are not shoplifters so even if the model didn't classify anyone as a shoplifter they'd still be 99+% accurate.