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But if that complaint is based on a recent order, probably need to show them the receipt, and nowadays there are cameras everywhere for them to review the footage showing that you did receive everything you ordered.
Oh yeah its easy to prove you wrong but its likely they wont bother. They can look up on the till to see the time you claim to have placed an order, and maybe they'll see an order similar to your claim, then explain to the manager and both go to the office and use the CCTV to see if youre there and then try and explain that to an angry guy who seems like theyre about to pop off and risk needing to involve the police and involve the local papers while everyone's getting their phones ready for twitter and reddit to dissect your every microexpression - OR they can just give you a double cheeseburger and be done with it.
It probably doesn't even need to be that extreme. Nobody's gonna check cameras over this. I go back in when I didn't get something. I'm polite about it. They've never asked for a receipt; they just get the item.
One time I called a fast food place that had a great deal on pimento cheese because I repeatedly got a 15oz serving from them and kept getting shorted by a few ounces. I weighed it at home with the container the last time. I wasn't rude, nowhere near angry, just had gotten to the point that I needed to bring it to their attention. They told me to come through the drive through and mention the manager's name and they'd give me a free tub.
You can get a lot farther in customer service by acknowledging that the person you're talking to is trying to help while expressing things in a way that they can empathize with. You get a lot more through respect and thanking them for helping you.
And if it's a big corp, as my mother taught me, if you don't like the customer service agent, hang up and call back.