this post was submitted on 28 Mar 2026
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I’ve dealt with booking.com. Sent pics of what was clearly a homeless flophouse and not a vacation rental.
Customer service: were denying your refund claim because the manager says what you said and the pics you sent are not true.
„The room I booked said sea view and own bathroom. The one I got the key for has a shared bathroom outside and there’s a wall outside the window. Also, it hasn’t been cleaned. There’s nobody here and they don’t answer the phone“ Booking.com human, after arguing with their moronic AI for a while: I am sorry, all I can offer you is a 10% refund.
Straight up charge back. Then sue them for fraud.
Right, because everyone can afford those legal fees.
And its sure to be worth the time and money, netted out.
Charge back will have no fees, and theyre not going to come after you for the money legally as they know theyre in the wrong.
And in many countries defending against them if they do challenge the chargeback is also free, except for time.
I was talking about the 'and then sue them' part.
Sueing someone... is an 'offensive' legal action, its something you initiate, not 'defend' against.
Oh god no, yeah suing them is stupid. Just chargeback. Thatll cause booking.com endless trouble in itself.
Uff I never had a bad experience with them, I got my refund very quickly the only time I had a major issue but I've not used them in a while
Lately I check these "discount hotel" websites and then check directly with the hotel to get a price match. They usually do with Priceline, agoda, booking, experian and hotels.com
I only had problems with booking.com one time and their customer services wasn't at all helpful. I had to go through my bank and do a chargeback, but fortunately I got my money back in the end.