You open a program for work… and suddenly it doesn’t work.
So you tell your supervisor.
They tell you to call the help desk.
You call the help desk… they can’t help.
They tell you to submit a ticket.
You go to submit a ticket… but first you have to create an account.
To create the account, you have to link your work ID.
To link your work ID, you need your phone for a code.
Then it makes you create a new password (not your usual one, obviously).
Then you have to verify your email.
You wait… finally get it… click the link…
…and it makes you log in again.
And grab your phone again. Another code.
Finally—you’re in.
Now you fill out the ticket, using that random username you were given on day one and told never to lose.
You submit it.
It says: “Pending supervisor approval.”
Your supervisor calls:
“Why did you submit this?”
So now you explain everything…
and walk them through it… step by step… because they don’t understand any of it.
They approve it.
You get an email:
“This will take up to 4 days.”
You need it done tomorrow.
So now you ask who to escalate to.
Your supervisor asks their boss.
Their boss asks someone else.
Eventually, a VP gets involved.
They tell you to contact a guy—Mr. Patel.
You call Mr. Patel.
He asks a million questions.
Eventually he realizes:
“This broke after a Windows update.”
So now he has to talk to his boss.
Meanwhile, your boss keeps asking:
“What’s taking so long?”
You explain… again.
You go to lunch.
Come back—Mr. Patel messaged you 5 minutes after you left:
“Call me.”
You call him. Voicemail.
He calls you back an hour later (because he was “in a meeting”).
He says:
“You need a new computer. That’ll take 5 days.”
Your boss’s boss is now on your case because only you can do this one task.
You ask if there’s another way.
“No.”
Now your supervisor tells their boss, who tells their boss…
and suddenly the VP calls you directly.
You explain everything again (for the 4th time).
He makes one phone call.
Suddenly—you have admin access.
You fix the issue in 5 minutes.
It’s now 6 PM.
You spent all day waiting, escalating, and explaining…
…and the thing you fixed?
Didn’t even matter—because the other team never showed up anyway.
You guys can get a new computer in 5 days?? At our company that takes at least 5 weeks and that only if it has been escalated.
I am honestly impressed that this all happened in one day.