this post was submitted on 13 Mar 2026
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TBF, the law as stated says a refund is acceptable. It does not say if the refund is at original purchase price or current price. It should be whichever price is higher, else the consumer could be at a loss depending on the circumstances.
The customer can choose a refund or replacement - its not up to the retailer. A refund would be of the original purchase price, so a replacement is a no brainer.
The refund would be based on the purchase receipt, no other way to calculate that. Anything else would involve a convoluted process with lawyers. So yeah, replacement is the only meaningful option.