Thanks for nothing, Sony. (WH1000-XM5)
this post was submitted on 05 Mar 2026
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Mildly Infuriating
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Sony parts prices are insane. The urethane pleather on my headband started cracking on my xm4's. A replacement headband was half the price of a new unit. So I ended up getting a silicone cover that will hopefully keep the pieces from flaking off into my hair. I also needed new earpads. Oem pads were around $40 for EACH side. The pleather just has a certain degradation time and once it hits, it all falls apart at the same time. Replacing all the pleather parts on my unit would have cost just as much as a new headset.
I hate having something designed to be somewhat repairable but practically speaking it isn't due to pricing.
Wicked cushions had some good replacement parts for xm4s. I bought a couple replacements from them. They had really good customer service when I had a bad clip on one or the earpads too.
I paid 30$CAD 2 years ago for mine. The Sony OEM ones are very comfortable but they compress quickly imo. My ears are a little angled so they are always pinching when the OEM pads compressed too much. The wicked cushions ones I got are a bit taller to start off with and haven't had a single problem with them compressing so far. Only bought the second set of pads because I wanted a different colour.
I will buy more from them when I get a new headset. Stupid hinges on xm4s
I have found that the backing cloth under the pleather is durable as hell. Take some masking tape and do a wrap around your fingers - sticky side out like you're gonna de-lint a shirt - and use it to pull off the peeling pleather. Took me all of 20 minutes to get my ancient Denons free of the peeling pleather..
I already bought 3rd party replacement pads, but I'll keep that trick in mind for the future.
https://www.walmart.com/ip/SOULWIT-Replacement-Headband-Pad-Kit-for-Sony-WH-1000XM4-WH1000XM4-Headphones-Easy-DIY-Installation-Silver/16417371960
This is third-party, but it's $19.
It's also just the pad, but I assume that that's what's failed, if you're talking about pleather.