this post was submitted on 15 Nov 2025

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United argues 'window seat' does not mean 'seat with a window' (aerospaceglobalnews.com)

submitted 4 days ago by bytesonbike@discuss.online to c/nottheonion@lemmy.world

196 comments fedilink hide all child comments

In August 2025, two nearly identical lawsuits were filed: one against United (in San Francisco federal court) and one against Delta Air Lines (in Brooklyn federal court). They claim that each airline sold more than one million “window seats” on aircraft such as the Boeing 737, Boeing 757, and Airbus A321, many of which are next to blank fuselage walls rather than windows.

Passengers say they paid seat-selection fees (commonly $30 to $100+) expecting a view, sunlight, or the comfort of a genuine window seat — and say they would not have booked or paid extra had they known the seat lacked a window.

As reported by Reuters, United’s filing argues that it never promised a view when it used the label “window” for a seat. According to the airline, “window” refers only to the seat’s location next to the aircraft wall, not a guarantee of an exterior view.

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[–] reksas@sopuli.xyz 8 points 4 days ago (3 children)

why do people even use this company? I dont think i have ever read anything positive about it.

[–] trashboat@midwest.social 4 points 3 days ago

Unfortunately United’s the only affordable choice for a fair number of destinations

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[–] henfredemars@lemdro.id 21 points 4 days ago (4 children)

I’ve had this happen to me and I did feel like it was kind of a rip off. They should rename the seat to wall seat and be done with it.

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[–] darklamer@lemmy.dbzer0.com 14 points 4 days ago* (last edited 4 days ago)

[–] ilinamorato@lemmy.world 15 points 4 days ago (1 children)

This wouldn't be a problem if they left the seats where they were from the factory instead of squashing them all as close together as possible.

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[–] kambusha@sh.itjust.works 8 points 4 days ago

Window seat?? No no, we said widow seat.

[–] hperrin@lemmy.ca 16 points 4 days ago

It literally does. Otherwise we would call it a fuselage seat.

[–] Sam_Bass@lemmy.world 10 points 4 days ago (1 children)

Ought to call them skin seats since they're next to the planes skin

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[–] HubertManne@piefed.social 13 points 4 days ago

This does seem like the worst seat option unless you really just want to sleep and even then you can get it with window and pulling the shade down. Its like obstructed view seating. Honestly even the isle on that row should be notified of the lack of a window.

[–] HootinNHollerin@lemmy.dbzer0.com 15 points 4 days ago

Maga gutted consumer protections have consequences

[–] gravitas_deficiency@sh.itjust.works 13 points 4 days ago

On one hand: for me, as an aisle-seat-preferer, the draw of a window seat is simply not having a meatbag on both sides of me.

On the other hand: yeah it’s definitely false advertising.

[–] IphtashuFitz@lemmy.world 12 points 4 days ago (3 children)

Change the naming from “window seat” to “bulkhead seat”…

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[–] user224@lemmy.sdf.org 8 points 4 days ago* (last edited 4 days ago)

ZSSK seems to think the same:

No indication there's no windows (same for the single seat at the end) during selection. In the cart it even mentions the window. You just... gotta know the train already.
The image is stolen from this video, I don't have one: https://www.youtube.com/watch?v=OGXdAn54eAc

Hey, I also bought a ticket where the description said "seat next to the table", and there was none, though to be fair the diagram did not show it, just howering the mouse above the seat did. Also 1st class in that case.

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