this post was submitted on 31 Mar 2025
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Prusa Research
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It looks like someone sent a message through printables with their display name set to "Technical Support", which generated an email notification. They may have already deleted the other person's account which might be why you can't find any sign of it.
So I'm pretty sure this is a real and official Prusa email notifying you that another user sent you a message - I would say no hacking was involved, just someone trying to trick you.
This is a good example why email notifications shouldn't include messages from other users since it's an easy way to trick people into thinking the user's message is also official when only the email notification is official.
@BakedCatboy
Thanks. I did not think of this method but it sounds quite plausible.
Still looking for an answer from Prusa …