this post was submitted on 21 Nov 2024
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I work in IT. I usually call my job "IT support" but I'm also technically the system admin, and network admin.
Today, I had someone ask me to delete a calendar for them in Outlook. It wasn't a shared or special calendar, it was literally just a calendar in their normal outlook.
Bear in mind, they didn't ask how to do it. They asked me to do it.
That's a skill issue right there. I'm not in the business of doing other people's work for them. Now and then I'll entertain the odd request of "how do I do x" and show someone how to get something done, mainly because it's a lot less effort than telling them that I didn't go to university for teaching, and all the ensuing arguments thereafter, because there's always arguments.
But this was straight up "do my job for me".
Lol, no, I have my own shit to do.
"skill issue" ticket closed
At a previous company, we would tag tickets in Zendesk based on the type of question it was so at the end of the year we could see which categories could use more explanation in our documentation. One of the category types was "LMGTFY"
I was about to ask what LMGTFY meant, then I googled it real quick..... Hahahahahaha glad I did lol